Returns
Refunds
Refunds
Refund Timeframe
Faulty Items
Made-to-order Items
Self-assembly Items
For any self-assembly products it is important that you follow all instructions very carefully as we do not accept responsibility for any self-assembly goods that are damaged due to instructions not being followed correctly. Please ensure that you check all parts are provided before assembling.
Returning Items
By Post
1. Contact us by email info@indor.eu to request a refund / return.
2. Once we have confirmed your refund you will then be responsible for the cost of returning the goods to us.
3. If you require our courier returns collection service for returning items then we can help arrange this for you at additional charges.
4. Our returns address is: Indor (Returns), 31 All Saints Road London, W11 1HE
5. Please ensure you include your order reference number on your return.
6. Return deliveries to our address are acceptable between: Monday – Friday between 10am-5pm, and Saturday 11am-4pm.
In-Store
Returning items to us in-store isfree of charge.
Processing Returns
You will be reimbursed the value of the items (excluding the cost for the initial postage). The refund process will be carried out within 14 days and once we have successfully received and inspected the goods.
Made-To-Order Returns
Made-to-Order Returns & Refunds
Made-to-order items cannot be refunded or returned, unless faulty. A large number of our items are made to-order and where the specification is customised to your requirements and / or items made specifically for you. Cancellation and refunds for these items will not be possible after the first 48 hours of ordering them. If in any doubt please always check with us first if your order is ‘made-to order’.
We do not accept refunds on any bespoke-made furniture, customised orders, flat-packed items that have been assembled, made-to-order items, and personalised items. These items can only be returned or exchanged if faulty.
Made-to-order items include furniture, lighting and home decor pieces where you select colour, size, fabric or material finish and / or which are specifically stated as made to order within the product description and / or product tag dropdown menu.
Order Cancellations
Order Cancellations
Once you have placed an order online or in-store, you have 48 hours to change your mind and ask for a cancellation of the order.
You can get in touch via email on info@indor.eu or give us a call on 020 3538 6161.
Made-to-order items cannot be cancelled or returned, unless faulty. If in any doubt please always check with us first if your order is ‘made-to-order’.
